All orders placed on our store are immediately charged for the full cost of your order. Pending authorization holds may appear on your account up to seven business days depending on your card’s issuing bank until the transaction has completed processing. If the pending hold does not drop after this time or you believe there to be a billing error, please contact us.

Depending on where your order is within the shipping process, we may be able to update your order with a shipping address change, quantity change or cancellation. To request one of these changes, please contact us and we’ll make every effort to accommodate your request!

At this time we only accept orders placed through the website and are not able to take your credit card information over the phone. If you’re having trouble placing your order, please reach out to us and we’ll do our best to help troubleshoot and guide you through the ordering process.

If a size, color or other variant doesn’t appear online, it is not currently available for purchase.

We make every effort to fully and accurately represent the product design, color, and other product description details. However, as pre-orders are in advance of production, the design team reserves the right to make certain changes if necessary to ensure the quality of the item prior to shipment.

If you believe the item you received differs greatly from the description, or you believe the wrong item was received, please contact us. Be sure to include a photo or two so our team can see the difference in order to better help you.